Enquiry privacy & cookies
Updated
About this information
This page explains enquiries and the website. Kate Emma Camps-Furness trades as Kate Camps Therapy, a sole trader, and is responsible for deciding how information in enquiries to the practice is used. The practice’s ICO data protection registration reference is ZB674181. For privacy questions, contact kate@katecampstherapy.com.
The practice is based in Histon, Cambridge. Global-AMP designs and manages the website.
This is not a full clinical-record privacy notice. Your therapist’s clinical privacy information should be provided before detailed assessment information is collected or therapy begins. It explains clinical records, the services used to handle them, access and retention. Associates provide their own therapy agreements; check whose privacy information applies before working with an associate.
Preparing an enquiry
The enquiry tool builds an email draft in your browser. Your name, email address and whether you are enquiring for yourself or a child are required by the tool. Your phone number and message are optional. You can also email Kate directly without using the form.
Your enquiry details are not submitted to or stored on our website. Selecting “Prepare enquiry email” does not send anything. “Open email app” passes the draft to your chosen email application; you decide whether to send it there. Copying the draft places it on your device’s clipboard.
If you send an email, your email provider and the practice’s email service handle the message and may retain copies, including drafts and sent messages. The website’s local-only behaviour does not mean an email is anonymous or leaves no record. The practice’s domain uses Google’s email service.
The draft is for asking about therapy and arranging an initial conversation. There is no automated diagnosis, assessment or therapist matching in the form. It does not create a booking or consent to treatment.
Keep the first message brief
Please avoid sending medical records, detailed histories, dates of birth, school details or identifying information about a child through this form or an initial email. A request for a call is enough. The message field can be left blank.
Information about physical or mental health has extra protection under UK data protection law, often called “special category data”. General descriptions of support needs can still reveal health information. Softer wording does not remove those protections.
Use an email account you are comfortable receiving a reply to. On a shared device, close your email draft and clear copied text when you have finished. Ask Kate how to share more sensitive information before sending it.
How Kate uses enquiry emails
Kate uses the contact details and information you choose to send to respond, discuss suitability and arrange an initial conversation. Most information comes directly from you; an enquiry may also be made by a parent, carer or someone helping you seek support. Only information relevant to these purposes is needed.
Where applicable, the legal basis is taking steps at your request before entering a contract. Kate also relies on legitimate interests in responding to enquiries, administering the practice and dealing with concerns, where those interests do not override your rights. A specific legal obligation may require some information to be used or disclosed.
Where health information is necessary to assess or arrange therapy, Kate relies on the health or social care condition in Article 9(2)(h) of UK GDPR, together with the relevant Data Protection Act 2018 provisions and professional confidentiality obligations. Information necessary for legal claims may be handled under Article 9(2)(f). Agreeing to treatment is separate from any permission needed for an optional use of information.
Enquiries that do not lead to therapy are kept for 12 months after the last contact. Clinical and financial records have separate retention arrangements. If your information also forms part of a complaint, safeguarding or legal matter, ask Kate about the retention arrangements that apply to those records.
For therapy provided by Kate while a client is under 18, her standard clinical-record retention period is until the client’s 25th birthday (18 + 7 years). Relevant records may need to be kept longer for an ongoing complaint, legal claim, safeguarding matter or legal requirement, as explained in her clinical retention information. Associates explain their own retention arrangements in their clinical privacy information.
Information is confidential. Relevant information may need to be shared with safeguarding authorities, emergency services, a regulator or professional advisers where there is a lawful and justified reason. Only necessary information is shared, and disclosure is discussed with you first where appropriate and safe.
Kate carries out initial screening unless you specifically ask for Natasha Monteverde or Sarah Hancock. If you name one of them, Kate forwards your enquiry directly to that therapist so they can respond. Your contact details and message will therefore be shared with the therapist you request. Keep your first message brief and read their clinical privacy information before providing further sensitive details.
Natasha and Sarah choose and use their own therapy systems and provide their own clinical privacy information. Being part of the same practice does not give everyone unrestricted access to clinical records.
Notes, recordings & AI in therapy with Kate
Kate keeps confidential clinical notes and may use electronic note-taking and handwriting-to-text tools, checking converted text for accuracy. Your clinical privacy notice explains the services involved, who can access your information and the retention arrangements before therapy begins.
Kate may use AI writing tools for general therapeutic materials or to help with the wording and structure of anonymised drafts. She does not share identifiable client information with AI writing tools. If material cannot be adequately anonymised, she does not use it with AI. She checks the results and preserves the original clinical record; AI does not replace her professional judgement or independently decide treatment.
Kate does not routinely record sessions and does not currently use AI to listen to, record or transcribe them. Any proposed recording would be explained separately, including its purpose, who could access it, how it would be stored and when it would be deleted. You can decline an optional recording and continue therapy.
These arrangements describe Kate’s work. Associates provide their own clinical privacy information and therapy agreements; ask your therapist about their arrangements before starting.
Cookies & colour preferences
The site has optional Google Analytics, described below. It does not include advertising pixels or embedded social-media feeds. The colour picker works without saving a preference for future visits.
Use the colour circle in the header to choose a theme. Your choice changes the current page appearance without saving a cookie or browser-storage entry. Reloading the website starts with the default colours.
The site removes preferences saved by earlier versions of the picker when it next opens, if browser storage is available. You can also remove these in your browser settings. Colour choices are not sent to the practice or used to identify you.
Optional website analytics
With your permission, we use Google Analytics 4 to count visits to the home page and journal listing and understand broad website use. Kate Camps Therapy is responsible for this use; Global-AMP administers the website and its Analytics reporting on the practice’s behalf. Google provides the analytics service.
Analytics is off by default. No Analytics tag is loaded or Analytics request sent before you select “Accept analytics”. “Reject analytics” leaves it off without changing access to the website. Use “Cookie preferences” in the footer at any time to change your choice. Closing the choice panel without accepting does not enable analytics. This optional processing relies on your consent, not your agreement to therapy.
Only the home page and journal listing are measured. The enquiry form, FAQs, individual journal posts, therapy pages and practice-information pages are excluded. We do not send names, contact details, enquiry messages, selected support needs or health-topic interactions to Analytics. We omit page fragments, referral addresses and original page titles; pages with query parameters are excluded altogether. Reports therefore do not show a complete browsing journey or reliable referral-channel attribution.
If you accept, Google receives limited usage and technical information, including pseudonymous cookie identifiers, page views and basic browser information. Connecting to Google also involves your IP address. Pseudonymous data is not the same as anonymous data. We do not enable Google Signals, user-provided data, advertising personalisation or granular location and device collection, and automatic form, click and scroll measurement is disabled.
Your accept/reject choice and its date are saved in your browser’s local storage under kct-analytics-consent-v1 for up to 90 days. This entry remembers your privacy choice, not your identity. Accepted Analytics cookies, _ga and _ga_HLFS2W62LY, distinguish visits and sessions and are configured to expire after up to 90 days without extending that expiry on each visit. If browser storage is unavailable, your choice applies only to the current page.
Google Analytics user-level and event-level retention is set to two months, without resetting the user-data period on new activity. Aggregated standard reports are not covered by that deletion period and may remain longer. Rejecting analytics later stops further collection and removes this site’s Analytics cookies; it does not retrospectively delete information already processed. If the tag has already loaded, the page reloads to remove it.
Google may process information outside the UK using its international-transfer arrangements. Read how Google uses information from sites using its services, Google’s data-transfer frameworks and Google Analytics privacy and security information. Contact kate@katecampstherapy.com with questions about this use of your information or to exercise your rights.
Hosting & external services
The site is hosted using OpenAI Sites and Cloudflare infrastructure. Delivering and protecting web pages involves technical information such as IP addresses, requested URLs and browser details; this is separate from the enquiry text, which the form does not upload.
Some profile images load from Psychology Today. Loading those images connects your browser to that provider. Following a social-media link also takes you to another service with its own privacy practices.
This page does not specify the hosting or email providers’ log-retention periods or international-transfer arrangements. Ask Kate for those details before sending sensitive information. Each therapist’s clinical privacy information should identify the systems they currently use, who can access the information and any relevant overseas processing arrangements.
Your information & your rights
You can contact kate@katecampstherapy.com to ask about information held about you, request access or correction, or raise a privacy concern. Depending on the circumstances and legal basis, rights can also include erasure, restriction and portability. Where an optional use relies on consent, you can withdraw it without affecting earlier lawful processing. These rights are not absolute; some records may need to be retained.
Right to object: you may object to use of your information based on legitimate interests. Contact Kate, who will consider your circumstances and explain the outcome.
Requests are normally free and answered within one month, subject to any lawful extension or adjustment. Kate may need to confirm your identity or your authority to act for another person.
A child has their own privacy rights. Enquiring or paying on a child’s behalf does not automatically give access to all their information.
See how to raise a privacy complaint. You can also raise a concern with the Information Commissioner’s Office (ICO), the UK data protection regulator.